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Page history last edited by PBworks 11 years, 7 months ago

Reference to an experiment on Scarborough RT: the system played classical music at the stations and customer satisfaction increased, petty crime decreased. Slight change in perception about the surrounding neighbourhoods?


David Drucker: not worried about the politicians: corporations have more to lose with a sustainable, transportation system.


Perception matters. Also a discussion about kids and buses, making their experience pleasant so that in their later years they know how to use the system and like it.